Amazon Prime FTC Refund Program
Against Amazon.com, Inc.
The FTC ordered Amazon to pay $2.5 billion — including a $1.5 billion refund fund — over Prime sign-up 'dark patterns' and obstructed cancellations. Eligible members can claim up to $51 with no receipts, but the window closes July 27, 2026.
About this settlement
In FTC v. Amazon, the Federal Trade Commission alleged Amazon enrolled shoppers in Prime through deceptive checkout flows and made cancelling deliberately difficult. The resulting order includes a $1 billion civil penalty and $1.5 billion in consumer redress. Amazon already sent automatic refunds to members who used 3 or fewer Prime benefits in a 12-month period; everyone else who qualifies must file a claim by July 27, 2026. No documentation is required — eligibility is checked against Amazon's own records. ClaimBridge readies your registration as a class member and tracks the payment. What you can claim: up to $51, refunding Prime membership fees you paid. There is no documentation tier and no receipts to find — the form asks you to confirm that you either enrolled in Prime without meaning to between June 23, 2019 and June 23, 2025, or tried to cancel online and couldn't; that you used fewer than ten Prime benefits in any twelve-month enrollment period; and that Amazon hasn't already paid you automatically. Some people were paid without claiming at all, by December 24, 2025. You do not need the Claim ID and PIN from the notice — the form has a path for people who never got one.
Who is eligible?
- You enrolled in Amazon Prime between June 23, 2019 and June 23, 2025 through one of the challenged sign-up flows (such as during checkout), or you tried to cancel and were unable to.
- You used fewer than 10 Prime benefits (deliveries, streams, etc.) in a 12-month period after enrolling.
- If Amazon already sent you an automatic refund for this matter, you cannot claim again.
Full guide
Amazon Prime settlement: how to claim up to $51 before July 27